Frequently asked questions by topic

Arrival & stay

At the park

Cleaning & bed linen

Changes & cancellation

Payments

Complaints

Booking

My Roompot

Miscellaneous

Business

Top 5 frequently asked questions

Is final cleaning included?

Whether final cleaning is included, varies by park and by type of holiday accommodation. You can check this by clicking on the i to the right of the total price. If final cleaning is mentioned, it is included. Are you already busy booking? You can see what is included by default in the account statement. If you have already booked, just check your confirmation. The payment overview on My Roompot also shows what you have booked. If you don't see final cleaning listed, then it's not included. Of course, booking final cleaning is possible.

Adding a final cleaning to your booking

If the final cleaning is not included in your booking, you can add it right away. You will find the option and cost under Extras during booking. The final cleaning can also be booked after you have made your booking, on My Roompot. There, you will also see the option and cost under Extras. Are you already at the park? Inquire about the possibilities at the Service point. If you do not book a final cleaning, you opt to do the final cleaning yourself.

Pets

The final cleaning is mandatory if you bring a pet. We will book this for you automatically. You will also see it on your confirmation.

When and how do I get the PIN, key or keycard for my holiday home?

If your holiday home has access control via a keypad, we will send you the PIN by email at least one day before your scheduled arrival. If access is by keycard you will receive this in the post at least 7 days in advance of your arrival. If you booked within 7 days of your scheduled arrival date, you can pick up the keycard at the Service point.

Key

If you have not received either a PIN or a keycard, your holiday home has traditional lock and key access. You can pick up your key at the Service point when you check in.

Opening hours Service point

Further information about check in and the Service point opening times can be found via Arrival information. To view opening hours, just enter the park name below. Once you click Continue, you will be taken to the opening hours page.

Continue

If you will be arriving after the Service point opening hours, please get in touch beforehand to discuss the key collection procedure.

What can I expect to find in my holiday home?

On the profile page for your holiday home, you will find what is included in your home, like a coffee machine, oven and such. As standard, all the holiday homes are completely equipped for the number of people the home accommodates. 

Whether bed linen and towels are also provided, varies by type of accommodation and park. Click on the i next to the price to see what is included. Once you do the booking, you will also see all included items on the statement. Have you booked already? If bed linen and/or towels are included, it will be stated on your confirmation. You can also find what you have booked in My Roompot, for example in the payment overview.

You can see whether there is an inventory list for your holiday home under Facilities on your holiday home's homepage. Enter the park name below. Once you click Continue, you will be taken to an overview of all the accommodation.

Continue

Will bed linen be provided?

This varies per holiday home. The rental may sometimes include bed linen. If that is the case, there will be bed linen for the number of people booked. If bed linen is not included in the rental, you can always book it as an extra. You can of course bring your own linen from home.

What is included?

Find your accommodation on the website and click on the i next to the price to see what is included. Once you do the booking, you will also see all included items on the statement. Have you booked already? If bed linen is included, it will be stated on your confirmation. You can also find what you have booked in My Roompot, for example in the payment overview.

Bed linen

There are single duvets and pillows in all holiday accommodations, except for Bungalow tent Blue. If you stay over in this holiday tent, you will need to bring your own pillows and duvets or sleeping bags.

Adding a bed linen booking

You can add a bed linen booking up to one day before arrival. This is easily done via My Roompot. Did you already arrive at the park, and forgot to bring something? In many cases - as long as stocks last - you can rent bed linen from the Service point.

What do I need to do before my departure?

Below we have listed the basic cleanliness requirements for your holiday home when you leave. This is not the same as a final clean. With a final clean the entire accommodation is cleaned.
When leaving your holiday home please always do the following:

Please place the furniture in the same place as on arrival.
Place the bed linen and towels at the entrance door, inside a pillowcase.
Please empty the dishwasher and store the clean dishes in the cupboard.
Empty the bins and hand in your separated waste at our recycling centre.
Vacuum the floors.
Close the windows, turn off the lights and set the thermostat to 15 degrees.
Empty and sweep the open fire (if there is one).

How can we help you?