Payments

Payments

• What are the rules and possibilities for paying?

  Through our website you can pay safely and easily with Visa, Mastercard and American Express. Immediately after booking, choose how you want to pay. There are 3 possibilities. The full amount in one go. A deposit of 50% within 15 days and the rest no later than 8 weeks before arrival. Or monthly instalments.

  
  

  Booked within 8 weeks before arrival? Then you pay the whole amount at once. When booking a last minute - your holiday starts within 14 days - you have to pay right away. For more information see the Booking information.
  
  

• Where can I find an overview of the payments that I still need to make?

  There is an overview of your paid and outstanding amounts in My Roompot. A payment can be seen in the overview within a day. If the payment comes from a non-Dutch account, it will take a little longer.
  

• Am I required to make an advance payment?

  Once you have chosen your booking, select your preferred payment method. The full amount in one go. A 50% deposit within 15 days, and the rest no later than 8 weeks before arrival. Or monthly instalments. If you don't want to pay a deposit, pay the whole amount in one go. You will need to make the full payment within 15 days of your booking. If you do not state a preference, a deposit payment method will be the default option. You can always choose to pay the amount at a later date in one go under My Roompot. Subsequent switching to instalment payments will no longer be possible.

  
  

  Have you booked within 8 weeks before arrival? If so, the whole amount is payable in one go.

• Is it possible to make the advance payment at a later time?

  The deposit must be paid within 15 days of booking. After booking, you will receive a confirmation stating the specific date before which you have to pay. You can also find this date in My Roompot.

  When booking a last minute - your holiday starts within 14 days - you have to pay right away.
  

• What will happen if I do not pay in time?

  We will send you a payment reminder. If you fail to pay within the specified time frame we will cancel your booking in line with RECRON Terms and Conditions. You will be sent a cancellation confirmation.
  

• Is it possible to pay for my booking on arrival?

  No, that is not possible. Bookings must be paid for fully in advance.

• Is it possible to request deferred payment or to pay in instalments?

  We offer the option to pay in instalments at no extra cost. Please select the instalment payment option when making your booking. We spread the cost of your total booking amount over 4 weeks. Each instalment equates to the same amount. The first instalment must always be paid within 15 days after you make your booking. The total amount is payable 4 weeks before arrival. We will email you a price summary with payment instructions within 3 days of your booking. Our General Terms & Conditions always apply to this payment option. Requesting a payment deferment is not possible.

  Please note, if you arrive within 8 weeks, it is unfortunately not possible to pay in instalments.

• How can I pay for my booking?

  We like to make it easy for you. That's why you can simply pay online immediately after booking or via My Roompot. You only need your own payment details, the rest has already been filled in. You pay for your holiday to Holiday-Services. That's the party processing the payments to and from Roompot. So you will see this name as the beneficiary.

  
  

  If you would like to transfer the amount yourself, you can. Keep your cost overview on hand, because it reflects the reference we need from you. Enter this reference in the "description" field. Please transfer your payment to IBAN: NL24 ABNA 0517 3435 17, in the name of Holiday-Services. Our BIC code is: ABNANL2A

• Why does 'Holiday Services' or 'Vakantiebeheer' appear on my account?

  Roompot has a special department for processing your payments: Holiday Services. The name therefore appears on your expense statement for payments and refunds.

• I am unable to complete the payment for my booking. What should I do?

  After booking, you will receive a confirmation containing all the details and references to pay. Using this information, you can transfer the amount directly through your bank. In the "description" field, enter the reference that appears on your cost statement. Please transfer your payment to IBAN: NL24 ABNA 0517 3435 17, in the name of Holiday-Services. That's the party processing the payments to and from Roompot. So you will see this name as the beneficiary. If you still can't pay, please e-mail the Financial Service. They will be happy to help you with your payment.
  

• Can I pay with a credit card?

  Yes, you can pay your booking by credit card. We accept Visa, Mastercard and American Express. On many parks you can also pay with your credit card in the restaurants, shops and bike rentals. The credit card transaction will be charged immediately.

• Will I receive multiple invoices if I book my holiday via another holiday booking company?

  Yes, it's possible. You will be sent your booking invoice by the holiday provider you made your booking with. It may be that you also receive an invoice from Roompot, for your deposit or tourist tax, for example.

• How can I see whether my Roompot Vakantiecadeau gift voucher has been processed in my booking?

  We will add your Roompot Vakantiecadeau to your booking, as soon as we receive it. You will then receive an adjusted invoice that includes these changes. Haven't received an adjusted invoice? If not, please contact the Financial Service, by sending an email to fs@roompot.nl. Please always state your booking number.
  

• I accidentally paid too much. How can I be reimbursed?

  Overpayments are refunded within 7 working days of departure. Please contact the Financial Service if you haven't received the money. Just email them at fs@roompot.nl. Remember to include your reservation number in the email.
  

• I received a payment reminder. What should I do now?

  You will receive a payment reminder if we have not received your payment within the relevant time limit. You can still transfer the amount. If you've already done so, everything's fine and you don't have to do anything.

  
  

  If you haven't paid yet, please do so as soon as possible. If you have received a second payment reminder, you have 7 days to pay. Otherwise, your reservation will be cancelled in accordance with the Terms and Conditions.

• Where can I find the invoice for my booking?

  You will receive the cost overview by e-mail after booking. You can also view the outstanding amount through Mein Roompot. If you are an owner, you can download your invoices from the owners' website.

• Can I pay with cash at the park?

  Some of our parks are completely cashless. At these parks, you can only pay with your debit or credit card. If this is the case, you will find this on the travel information page. At the parks where you can pay with cash, we cannot accept notes of €100, €200 or €500.

  
  

  Please note that your booking must be paid before arrival at the park, so it cannot be paid in cash. Also, any booking extensions made at the park or other extras booked with a total amount above €200 cannot be paid in cash.

Deposit and tourist tax

• Do I have to pay tourist tax if I go on holiday in the municipality where I have my home?

  No, then you don't have to pay tourist tax. Just tell us if you're going on holiday in your own municipality. You can put this in the comments box when you make a booking online, or pass it on to the Service point or the Guest Service. We will then make sure you get the overpaid tourist tax refunded after your holiday. Contact details of a park can be found via Arrival information.
  

• Will I receive a refund of the tourist tax if I leave on an earlier date?

  Sure, you'll get this back. Always report it at the Service point if the number of people who will stay over differs from your booking. If more people have stayed the night, you will have to pay extra. Did fewer people stay over? Then we will refund the overpaid tourist tax within 7 working days of your departure.

• Why do I have to pay a deposit?

  From time to time additional cleaning or repair works need to be undertaken after departure in a holiday home. The costs for this will be deducted from the deposit. This can be prevented by ensuring you leave the holiday home in pristine condition when you leave.

  You will see the deposit amount in the cost overview during booking. Have you booked already? Then you will find the standard deposit amount on your confirmation.
  

• We will arrive with a group and have to pay an extra deposit. When do we need to pay it?

  If it turns out that the travel group does not consist of a family, we can charge an additional deposit. You pay the extra deposit for groups on arrival at the park. At a few parks, you have to transfer the extra deposit in advance. If this is the case, it will be in your cost overview.
  

• Is the group deposit in addition to the normal deposit, or does it replace the normal deposit?

  If it turns out upon arrival that the travel group does not consist of a family, we can charge an additional group deposit on site. This is an additional deposit. So this has to be paid over and above the standard holiday home deposit.

• When do I get my deposit back?

  If you have left your holiday home according to our rules and there is no unpaid amount outstanding, we usually refund the deposit within 7 working days after departure. Of course, we need to have your account number. You can fill in your bank account number on My Roompot. To do so, please go to My data and enter your IBAN in Bank details.

• Why has my deposit not been refunded or only in part?

  The deposit or part of it is usually refunded within 7 working days after departure. Of course, this can only be done if we have your bank account details. You can fill this out in My Roompot under My profile.

  
  

  It's also possible that you've only recovered part of the deposit, or nothing at all. This would be the case if you didn't leave your holiday home according to the rules. If so, you'll be informed. If you haven't received a message from us but your deposit has not been refunded 7 working days after departure, please contact the Service point of the holiday park where you stayed. Contact details of a park can be found via Arrival information.
  

• I have received an amount of €65.- or €115.- from Roompot, what is this for?

  Lovely, you have left the accommodation tidy. The full amount of your deposit has therefore been refunded.

Leisure voucher

• How does the leisure voucher work?

  You can use the leisure voucher as a means of payment for a new booking on our website. The leisure voucher is easy to redeem online. You use the link that you received with your leisure voucher.

  
  

  1. Click on the link underneath the voucher in the email attachment. This will take you to the offer page.

  
  

  2. You choose your desired holiday park and holiday home. Then select the desired arrival and departure dates.

  
  

  3. When making the booking, a screen appears automatically in which you enter the leisure voucher code. The amount of the voucher is now automatically deducted from the total amount.

  
  

  4. You fill in the remaining data and place the booking. The value of the leisure voucher expires after you have made the booking.

  
  

  The value of the leisure voucher is equal to the travel sum already paid.

  
  

  We look forward to welcoming you to one of our parks soon.

• How long will the leisure voucher remain valid?

  You can use the leisure voucher until December 31, 2024 to book a new stay with us.
  

• Can I give the leisure voucher to someone else?

  No, this is not possible. The leisure voucher is in your name. So you have to use the voucher yourself when making a new booking.

• I want to redeem (the balance on) my leisure voucher, how do I do that?

  You can request a payout in My Roompot.

• When will my leisure voucher funds be refunded?

  If you have requested a refund, we will refund the amount within one month.

• I've already booked a new holiday with the leisure voucher. Now I want to add extras. Can I use the leisure voucher to pay for them?

  Yes, you can. If you book extras via My Roompot, the (balance of the) amount of your leisure voucher will first be settled by default. If the amount on your voucher is too low, you will pay the rest.

• I have already partially used the leisure voucher. Can you tell me how much credit is left on it? 

  If there is any credit remaining on your leisure voucher, you will have received an email after using the voucher to make your booking. You can consult this email for the voucher code and remaining credit on your leisure voucher. You can also find the remaining credit on your leisure voucher in My Roompot, when a new booking is made, or when extras are booked. If you can't find the e-mail and don't have My Roompot, please contact our Guest Service.

• I have lost my leisure voucher. Can I get a new one?

  You can find your leisure voucher on the voucher page in My Roompot. Don't have My Roompot? Then please contact our Guest Service. We will gladly provide you with the leisure voucher again.

• Can I use the leisure voucher for multiple bookings?

  The leisure voucher has the value of the travel sum already paid and does not need to be spent at once. You can indeed use the leisure voucher for multiple bookings, or for a restaurant cheque at the park.

• Do I have to spend the whole amount of the leisure voucher at once? 

  No, that is not necessary. You decide how you spend the value of the leisure voucher. If the cost of your new booking is less than the value of the leisure voucher, you will keep the remaining amount as a leisure voucher.

  
  

  We therefore recommend that you keep the leisure voucher in a safe place.

• What is the value of the leisure voucher? 

  The value of the leisure voucher is equal to the travel sum you have already paid.

  
  

  Example: If you have only paid your first deposit of EUR 100, you will receive a voucher worth EUR 100.  

  
  

  You will find the value of the leisure voucher in the e-mail with the voucher and on the voucher page in My Roompot.
  

• Can I use a Roompot Holiday Gift together with the leisure voucher for a booking? 

  You can use the Holiday Gift with the leisure voucher. Contact our Guest Service to help you with this.