Changes & cancellation

Changes

• What is the rebooking guarantee?

  The rebooking guarantee allows you to change your booking for free up to 28 days before your arrival date. Read all about it on the special rebooking guarantee page.

• Can I change my holiday accommodation after I have made a booking?

  Changes to your reservation can be made free of charge up to 28 days prior to the arrival date, after which date no changes can be accepted. Naturally, changes can only be made if other holiday homes are still available. These alternative holiday homes may be more expensive, in which case you will need to pay the difference. If your new holiday home is cheaper than the one you originally booked, you will not be entitled to a refund of the difference.

• Can I change the dates of my stay after I have made a booking?

  This can be done free of charge up to 28 days before your arrival date and with a hotel booking even up to 1 day before arrival. In most cases, you can do this yourself in My Roompot. A holiday at a different time may, of course, cost a little more. In which case you will need to pay the difference. If your new holiday is cheaper than the original price, you will not be entitled to a refund of the difference.

• How do I change my travel group in My Roompot?

  You can add or remove people from My Travel Group on the My reservations. You can change your travel group up to 1 day before arrival.

  
  

  Pets

  Adding or removing your own pets from your booking is not possible in My Roompot. Our Guest Service is happy to help you.

  
  
  

• Are costs charged if I change something in my booking?

  Changes are always at no charge. If you change something in your holiday within 24 hours after booking it, we refund the eventual price difference within 7 days. You can still change your booking later, up to 28 days before arrival. We advise you to pay attention to the new price. If this is lower than the old price, then the difference, according to the General Conditions, is not refunded.

  You can change or cancel booked extras up to 1 day before arrival. You receive an adjusted invoice that includes these changes. The eventual price difference as well as the deposit is refunded after the holiday.
  

• Do I get the price difference refunded if I change my booking?

  If you change something in your holiday within 24 hours after booking it, we refund the eventual price difference within 7 days. You can still change your booking later, up to 28 days before arrival. We advise you to pay attention to the new price. If this is lower than the old price, then the difference, according to the General Conditions, is not refunded.

  
  

  You can change or cancel booked extras up to 1 day before arrival. You receive an adjusted invoice that includes these changes. The eventual price difference as well as the deposit is refunded after the holiday.

• How do I change or cancel booked extras?

  You can change or cancel booked extras up to 1 day before arrival via My Roompot. When you have already paid for the complete holiday, we refund the eventual price difference as well as the deposit. The cancellation of insurance and required extras, such as required bedlinen or a required cleaning, is not possible.

• Will I receive confirmation of my change?

  Yes, if your booking changes, you will receive a new booking confirmation by email. For example, a change in the arrival or departure date of your holiday, the type of holiday accommodation, the park, travel group, preferences or extras. If you only change your personal data, you will not receive a new booking confirmation. You can always find an up-to-date overview of your booking in My Roompot. Handy!

• How do I cancel or change my booking if I did not make it via Roompot but via another holiday booking company?

  You can cancel or amend your booking with the travel agent you booked with. Please enquire further with your travel agent as to how this works. Your travel agent will have specific booking amendment/cancellation T&Cs in place.

• Can I add a preference to my booking afterwards?

  When booking, you can specify your preference for a specific house number or facility. A pet-free accommodation, for example, or a certain location. You may sometimes pay a surcharge for this. If you want to change your preference after booking or cancel it, our Guest Service will be happy to help you. In very exceptional cases, it may happen that you end up in a different spot. If this is the case, you will always be informed accordingly.

• I have already booked and would like to extend my stay. Is that possible?

  So nice to hear you would like to extend your stay. Are you already at the park? Then just pop in at reception. Our staff will check to see what options are available. If you're not at your destination yet, please contact our Guest Service. Of course, the accommodation must be available to extend your stay.

Cancellation

• How do I cancel a booking?

  You can easily cancel through My Roompot. Don't you have an account for My Roompot? Then complete the Cancellation form. Cancellation is free of charge within 24 hours of booking. After that, it will be subject to a charge.

  
  

  Sometimes cancellation is not necessary, and you can change the holiday. You can read all about it on the special rebooking guarantee page.
  

• What are the costs of cancelling a booking?

  You can cancel free of charge up to 24 hours after booking. After that, it will be subject to a charge. The cancellation fee you pay will depend on when you cancel. Normally, you'll pay the booking fee and paid preferences you may have selected while booking. You will also pay part of the rental price. This is the price of your holiday, without any additional charges and additional extras. The sooner you cancel, the smaller the portion that will be charged.

  
  

  You pay:

  • 15% of the rental price if you cancel 3 months (93 days) or longer before your planned arrival date
  • 50% of the rental price if you cancel between 3 and 2 months (between 92 and 63 days) before your planned arrival date
  • 75% of the rental price if you cancel within 2 months and 1 month (between 62 and 32 days) before your planned arrival date
  • 90% of the rental price if you cancel within 1 month (31 days) and the day before your planned arrival date
  • 100% of the rental price if you cancel on the planned day of arrival, or thereafter

• Can I cancel by post?

  No, that's not possible. You can easily cancel through My Roompot. Don't you have an account for My Roompot? Then complete the Cancellation form.
  

• How can I cancel a booking that someone else made under my name?

  You can cancel your booking by filling in your details on the Cancellation Form. If the booking is also on your email address, you can cancel via My Roompot.
  

• I accidentally made a double booking. Can I cancel 1 of the bookings free of charge?

  We all make a mistake sometimes. You can easily cancel your double booking yourself on My Roompot. Please do this within 24 hours of booking, otherwise we will charge a fee.
  

• I'm sick. Can I cancel my holiday?

  First of all, we wish you a speedy recovery. You can cancel free of charge up to 24 hours after booking. After that point, a fee will apply. The amount payable will depend on when you cancel. If you have taken out cancellation insurance, check your policy conditions to see whether you can recover these costs.
  

  Tip: sometimes it isn't necessary to cancel, and you can change the holiday. Read all about it on the special rebooking guarantee page. You can also call our Guest Service. We'll be happy to support you.

Cancellation insurance

• Until when is it possible to take out cancellation insurance after I make a booking?

  You can take out our cancellation insurance up to 7 days after booking, via My Roompot. If you have booked a last-minute holiday, and you are arriving within 7 days, you can take out cancellation insurance until the moment of arrival. It is no longer possible to take out our cancellation insurance if you are already at the holiday park.

• What are the terms and conditions of my cancellation insurance?

  We offer our cancellation insurance in cooperation with the insurance company A.S.R. If you have taken out cancellation insurance with us, please read the terms of the cancellation insurance.

  
  

  If you have cancellation insurance, but you didn't take it through us, please check your insurer's website for the terms and conditions.