Complaints

Complaints

• I have a complaint. Who can I approach?

  We're sorry to hear you're unhappy. Please report your complaint to us, so we can come to a solution together. On holiday, of course, you want to have fun together.

  
  

  I have a complaint prior to your stay
  

  If you have a complaint before your holiday starts, you can report it using our complaint form. We will handle your complaint and will always respond.

  
  

  I have a complaint during my stay

  If something is not to your satisfaction during your stay, please report it to the Service point as soon as possible. You may drop by the Service point or call us. Our on-site staff will do their best to work with you to find a solution.

  
  

  If the Service point is closed, and you have a complaint or comment that can't wait, please press the intercom at the Service point and security or Guest services will help you.

  
  

  I have a complaint after my stay

  If you have a complaint after your holiday, you can report it using our complaint form. Please do so within 2 weeks of returning home. We will handle your complaint and will always respond.
  

• Where can I turn with a complaint about my stay at Roompot if I made my booking elsewhere?

  We're sorry you're not happy with us. Even if you have booked somewhere else, you can contact us with your complaints. Report your complaint within two weeks of returning home via our complaint form. Please include your complaint, reservation number, contact details and any other information that may be useful. We will handle your complaint and will always send you a response within 14 days.